SHIPPING

What are the shipping options?

All FLOW orders inside Lithuania are shipped with LP EXPRESS. All international orders are shipped with national post office "Lietuvos Paštas". 

Where does FLOW Femme deliver?

We ship to all EU countries, Norway, Switzerland, United States, Australia and New Zealand. You will receive your order in approximately 7 days from when you place your order.

What is the shipment fee?

We offer Free Shipping for all orders over 150 Euro (€). In Lithuania orders below 150€ are charged with 5€ shipment fee. In European countries orders below 150€ are charged with 10€ shipment fee and outside Europe - 15€. 

What are the delivery conditions?

The courier delivers Monday to Friday during working hours. Please note that orders are not shipped and delivered on Saturdays, Sundays and on national holidays. Orders placed Friday-Sunday will ship out Monday. 

Make sure you enter an address where there is someone to accept the parcel at delivery.

How can I track my parcel?

We'll send you the Tracking Number for your parcel so you may follow the progress in real time.

RETURNS

You can request to return one or more products for any reason within 14 days from order delivery.

If you decide to return something, please note the items should be exactly as you received them: unaltered (no deodorant or make-up stains), unwashed, unused.

We will send you an email when the return is delivered at our warehouse. We will then check the return items, which should be in exactly the same condition you received them in, and in the following three to four days we will accept your return and confirm the refund.

Once the products have been checked and accepted, we will send you an email to confirm we have requested your refund. Your account will be credited within 7 to 14 working days, depending on your bank.

PAYMENTS

Payments as well as refunds are invoiced in Euro (€). We accept Visa, MasterCard, American Express and Maestro cards. You can also choose to pay with PayPal. When selecting this option at checkout, you will be directed to the PayPal site to 'Log In' and review the amount shown before clicking 'Pay Now'.

Please note, payment is only debited from your card at time of dispatch.

All international packages may be subject to duties and taxes. Please check your local customs website for more information.

HOW TO SHOP

Once you have found an item you wish to purchase, select your size and click on the ADD TO SHOPPING BAG button underneath each item.

Review the items in your shopping bag by clicking the SHOPPING BAG link. You can use the REMOVE FROM BASKET link to delete items from your shopping bag.

Click on PROCEED TO PURCHASE to complete your order.

SAFETY OF PERSONAL INFORMATION

  • Personal information and data presented by Buyer are used for orders only;
  • The Seller can arrange questionnaires for the e-shop promotion purposes and ask Buyer for his/her opinion about it;
  • Seller can send information to Buyer about products, services, sales and special offers;
  • In case Buyer does not want to get any marketing information Buyer has to inform the Seller’s Customer Service;

Buyer agrees as follows:

  • Seller can contact Buyer by e-mail or phone;
  • Buyer’s contact information can be given to Delivery Company in order to contact Buyer for goods delivery purposes; 
  • Buyer agrees with terms and conditions of the Sellers e-shop including transfer of Buyer’s information to delivery service company; 
  • Buyer’s information will be used for the following purposes:
  • For delivery of Buyer’s order;
  • For additional Seller’s offers to Buyer by e-mail.

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